FAQs

Shipping times vary on origin to origin from 3 weeks up to approx. 8 weeks. We will confirm the exact timeline during discussions regarding your forward order and keep you informed with shipping tracking and updates throughout.

VIC METRO: 11.30AM (AEDT) for next day dispatch and delivery

INTERSTATE METRO: 11.30AM (AEDT) for next day dispatch

ALL REGIONAL AREAS (Excl WA and remote areas): 2 – 4 business days from dispatch

NZ LOCAL (AUCKLAND): 12PM (NZT) for next day dispatch and delivery

NZ NORTH & SOUTH ISLAND: 12PM (NZT) for next day dispatch and 3 – 4 business days from dispatch

Once you have placed your order, our team will confirm your delivery details via email.

Our HQ is proudly based in Melbourne with more offices located in Sydney, Sunshine Coast, London, and Auckland. Our presence across two continents helps us stay connected with producers, roasters, and coffee communities around the world.

Absolutely! We can provide green or roasted samples to you. Simply place your sample request via email, over the phone or directly with your account manager.

We supply to roasters all over Australia, New Zealand, and the United Kingdom. Whether you require container loads or smaller sample volumes, we have the capacity and flexibility to serve you.

Get in touch and tell us what you're looking for. We'll share current availability based on your needs, origin preferences, processing methods, cup profile, volume requirements, and budget.

Coffee availability changes with harvest cycles and seasons, so we tailor recommendations to what's in stock and what's arriving soon.

Yes, you can! Just let us if you’d like to have the coffee bags packed on a pallet or loose load when you place your order and we will confirm collection details with you via email

Make an enquiry on our website and we'll discuss profiles, share cupping notes, and our sales team can assist you with how to place an order for coffees that are currently available spot or inbound. We’re also happy to suggest coffees based on your origin, flavour profile preferences, volume and budget and support you with forward planning.

For sure. We can confirm pallet weight, dimensions and collection details with you to pass on to your preferred freight provider.

We source traceable green coffees from farms around the world, ensuring each lot meets their high standards for flavour and consistency. Our quality‑assurance process includes regular cupping at origin, on arrival, and in storage to maintain excellence. We are committed to sustainability through initiatives like compostable coffee sample pouches made from bio‑based materials and working with producers on environmentally responsible processing. By combining rigorous quality control with ethical sourcing and sustainable practices, we deliver coffee that is both exceptional and responsibly produced.