How to order

How we work with you

Get in touch and tell us what you're trying to achieve; whether that's finding a reliable blend component, sourcing something distinctive for your menu, blend stability, planning your next six months of supply or a standout single origin.

We'll discuss options, send samples with detailed information, and help you evaluate whether they'll work for your operation.

We suggest coffees that suit, send samples, and stay involved as you evaluate them. From there: you decide, we deliver, and we check in to see how it's performing for you.

Step by Step Process

1. Start a Conversation

Get in touch via our contact form, email, or phone. Tell us what you're looking for; origin preferences, volume, roast style, timeline. We'll respond within 24 hours to
understand your needs and recommend coffees that suit your business.

No pressure. No jargon. Just honest conversation.

2. Taste Before You Commit

We'll send curated samples based on our discussion. Each sample includes detailed cupping notes, origin information, and roasting guidance. Samples dispatch within 48 hours.

Cup them. Roast them. Reach out with questions. We want you confident in your choice.

3. Place Your Order

Once you've found your coffee, ordering is simple. Email, call, or message us with your selection and well allocate you with the correct salesperson in your area. We'll confirm quantity, pricing, delivery timeline, and payment terms.

Whether you're ordering 3 bags or 3 tonnes, the process is flexible and appropriate to your scale.

4. We Deliver With Care

Your coffee is quality-checked, carefully packed, and co-ordinated for delivery. We'll keep you informed: shipping confirmation, tracking information (on request), and follow-up to ensure everything arrived in good condition.

5. We Stay Connected

This is where the relationship begins, not ends. We check in to see how the coffee's roasting, share market intelligence, and recommend new arrivals. For established roasters, we offer account reviews, strategic planning support, and forward visibility on seasonal availability.

What to Expect

Response Time

Sample Turnaround

Delivery

Minimum Orders

Payment Terms

Support

Within 24 hours, often same-day

Dispatched within 48 hours of request

Times vary on locality and regionality but
expect next day for metro Melbourne, 1-2 business days for Sydney and typically 3-5 business days within regional Australia

We're flexible; many roasters start with 3-5
bags

This is discussed case-by-case; established roasters often work on 30-day terms

You'll work with your dedicated account manager throughout our engagement

Whether you're exploring new origins, planning your next container order, or simply want to understand how we work, we are here to help.

Let's talk coffee.

Prefer to call?

Langdon Coffee Merchants was born of a belief: that a coffee’s story matters just as much as its flavour.

With decades of combined experience in coffee trading, specialty roasting, Q-grading and brewing, our team spans Melbourne, Sydney, Sunshine Coast, London and Auckland.